Terms and Conditions apply to the orders and purchases that you make through WACAY webshop, which is available at wacay.com and all the sub-pages of this site. By ordering from the site you agree that the terms apply between you and WACAY. The site runs by WACAY Weekend Adventure Company AB with registered office in Hovås. Nr: 559045-5621) (VAT registration number SE559045562101)

Your order constitutes a request to purchase and pay certain products from WACAY, when you place your order, you will receive an e-mail in which WACAY confirms receipt of your order.

This confirmation does not mean that your order has been accepted. All orders are subject to WACAY approval and a subject to availability on stock. WACAY will send a confirmation by e-mail that the product has been shipped to you (Delivery Information). The agreement between you and WACAY ends when WACAY sends the delivery Information.

You must be at least 18 years old to make orders and shop on the Website.

WACAY reserves the right to be out of stock, wrong numbers of pieces in stock, technical issues, specifications changes and any typographical errors on our site. WACAY also reserves the right to ensure that certain product information is not complete.

If WACAY not are able to find your residential address, your order will not be valid. WACAY also reserves the right to refuse orders in special cases.

WACAY strives for the reproduction of the products on the Website to be as close as possible to the reality. WACAY can not guarantee that all images accurately reflect the actual appearance of the products, such as WACAY can not guarantee that the proportions and colors on the Website accurately reflect the proportions and colors that the garment has in reality. How the colors are reproduced depends, for example, on on your screen, your graphics card and settings on your devise.

 

Prices

Prices on the website are quoted in Swedish currency including 25% Swedish VAT. (Or €) The prices of the goods are stated exclusive of shipping and fees, which in some special cases can be added associate to checkout. Also read below about our shipping and fees.

The site contains a large number of products and it´s a possibility that some products, even if WACAY efforts not to, may be incorrectly priced. WACAY checks always the prices as part of the shipping strategy before the goods are sent to you.

 

Transport Damage

All shipments sent from WACAY to costumers are insured by WACAY. If you notice a damage to the package when you receives it, you must always claim it directly at the delivery point. If you find it at home before you open the package, you must contact customer service immediately.

Damaged goods caused by transport is alway free of charge by WACAY.

 

Privacy Act

All information and the information you provide to WACAY when you complete an order, is only for the relationship between you and WACAY. WACAY works for your privacy shall be maintained on the WEB. We handle your personal information in accordance with PUL (Personal Data Act).

 

Links

The site may contain links to other sites, in that case it is not controlled by WACAY. WACAY is not responsible for privacy data or the content on these sites.We only provide links to facilitate our visitors to find more information in specific areas.

 

Force Major

In case of war, warlike situation, civil war, revolution, rebellion, action from government, strike, lockout, natural disaster or similar situation WACAY will be able to apply Force Major. It means that this agreement does not have to be followed by. If this happens, we will try to inform the customers about the situation. In case of any dispute, we will follow the recommendation of the Swedish Complaints Board.

 

Cookies

According to the Electronic Communications Act, which entered into force on July 25th, year 2003, anyone visiting a website with cookies must be informed that the site contains cookies, what they are used for and how cookies can be avoided.
Do we use cookies?
On WACAY.com and associated domains, permanent cookies are used for best functionality.
What are cookies used for?
A cookie is a small text file stored on your devise and contains information. Cookies are used for technical reasons for the functionality of the site, such as login, navigation, and forms. There are two kinds of different cookies, one of them saves a file permanently on your devise and the another  is stored temporarily while you are visiting the site.
How can you avoid cookies?
If you do not want to allow cookies to be stored on your devise, you can turn it off in your browser’s settings (see your browser’s instructions, the procedure varies depending on your browser). The functionality of the website may be a bit more limited.

 

Immaterial Rights

The content of the website belongs to WACAY. All trademarks are registered trademarks. Photographs on the website may not be copied or used without our approval.

 

Charge-back

We at WACAY obviously want you to be satisfied with your products. Therefore, we offers an open purchase for 14 days from picking up your goods.

You can of course try the goods before you send them back but the goods must be returned unused, together with original labels, tags and with original packaging. Swimwear or underwear may be removed from its packaging but not tested for hygienic reasons.

 

Repurchase

Please note that items ordered from WACAY.com can not be returned to retailers that distribute WACAY products. These Companys are independent and only buys products from WACAY.
Use the return slip. On the return slip you fill in which goods you want to return and the reason why. The package will then be submitted to the nearest Schenker or UPS acces point and return to us.

The handling usually takes 2-5 bank days before we will receive and handle your return.

Remember to always keep the receipt on your repurchase when you have submitted it to the postoffice. If your package would of any reason be lost, you need to be able to show a receipt that the package has been submitted.

The return package should be returned with a traceable shipping note. We recommend that you use WACAYS Consignment-note. We will process your return immediately when we get it back to our warehouse. You will receive an confirmation that we have received the goods by e-mail. If you do not receive a confirmation within 8 days of returning your package, please contact hello@wacay.com.

 

Credit Card Payment

You will be refunded to the same card as your purchase was made. It will take 2-5 bank days after we have received and processed your return before returning the funds to your account.

Invoice Payment – Read Klarnas terms here.

Account Payment – Read Klarnas Terms Here.

 

Wrong Delivery

If a product is damaged or inconsistent with the product you ordered, please contact our customer service as soon as you discover the defect. If the package is damaged during pickup or something is destroyed, please save the package and contact customer service at mail hello@wacay.com with name, phone nr and cause. WACAY will contact you within 24 hours.

 

Claims

If the item is purchased in a store, you will return it to the place of purchase for claims. If the item is purchased at WACAY.com, send an e-mail to hello@wacay.com. Attach image of the item, approximate date of purchase and describe what kind of defect on the product. When WACAY is returning goods from a customer, In case of a claim, the costumer i responsible of the risk of damage at the gods that may arise during transport. In case of dispute, WACAY refers to ARN (General Complaints Board) and WACAY always follows their recommendations.

If the product is an approved claim, WACAY will stand for the return shipping and for any shipping for delivery of new replacement goods. If the return of the goods is send in another way than the enclosed return note, we will refund you by 49 SEK
CONTACT

WACAY BACKOFFICE

customersupport@wacay.com

 

Cards

In connection with the order, the amount is reserved. However, the amount will not be charged from the account until the goods have been shipped from our warehouse. We charge only for the goods that actually ships from our warehouse. Products that may be sold out are not charged. Adjustments can take up to three bank days.

WACAY.com and associated domaIns currently accepts Visa and MasterCard/Eurocard types.

Once you confirm your order, the amount is reserved.

 

Invoice

WACAY offers 14 days invoice in cooperation with Klarna AB.

To be able to order an invoice, you must be 18 years old and be registered in Sweden and approved in the credit test performed at the time of purchase. It is not allowed to use another person’s information when purchasing against invoice. WACAY reserves the right to cancel orders at the request of Klarna AB in case of suspicion of fraud. The invoice is sent by e-mail from Klarna AB to the e-mail address you enter when you place the order (via email from Klarna AB). You can also find it on Klarnas web site; https://klarna.com/sv/mina-sidor/

Avoid delay / reminder fees by paying the invoice before the last payment date.

If you have questions about your invoice, always contact Klarna costumer service at https://klarna.com/en/kundservice or phone 08-120 120 10.
Invoice Payment – Read Klarnas terms here.

Account Payment – Read Klarnas terms here.